Please note that we are only able to make changes to your order if it has not been fulfilled yet. If you want to change anything in your order, please contact us via email within 24 hours after placing your order. If the order has been shipped, we can no longer make modifications to your order.
Please allow 2 business days for processing your order. After your order will be ready to ship out. It usually takes 15 business days for shipping to the US and 15-20 business days for international shipping, depending on your location.
After you place the order, we usually need 2 business days for processing your order. When your order ships, we will send you an email with tracking number. Simply visit the website below and enter the tracking number to see the shipping status of your package.
We ship your orders from various international warehouses (US, Canada, China and Singapore). Our inventory is distributed over multiple fulfilment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next. So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
After the package get off China, it may take a few days to arrive in your country. During this period of time, your shipment status will not update. So please be patient and try in waiting a couple days.
Besides, common delays also can be due to e.g. weather incidents, customs or backlogs.
The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. Duties and taxes might be calculated and charged by customs officials in your country (It sometimes happened with our UK packages) They are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.
In this case, customs should have hold up your package and you shall receive a notification. You pay the taxes then you will get your package very soon
And you can also contact local DHL and ask them, given your phone number and tracking code is right there on the package.
We hope you love your purchases, but if for any reason you do need to return the product to us, simply contact us by e-mail for return instructions within 30 days of receiving the product. We will replay you within 24 hours.
In this case, it's probably lost by the local post office, or the postman put in somewhere strange or got stolen. Because the local post office don't require client to sign on the package. But there's still a possibility to find it if you personally go to the local post office and confront them with the tracking code, your ID and phone number.
And you can also contact us by e-mail, we will follow up this problem as well as assist with your order.